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Inspection Summary

Overall summary & rating


Updated 21 February 2019

About the service: Birchlands Care Home is a nursing home that was providing personal and nursing care to 50 people at the time of the inspection.

People’s experience of using this service: People received a safe and responsive service, from staff who were trained and supported in their role. Staff managed risks to people’s safety, whilst promoting their independence where possible. Staff understood how to identify and report any safeguarding concerns. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff respected people’s views and wishes. People were involved in recruitment and health and safety meetings.

People told us staff were kind and caring, and had time to chat with them. People’s dignity and privacy were respected.

Care plans were in place to give staff the information they needed to support people in line with their preferences. Care plans were reviewed regularly and updated when people’s needs changed. People accessed local facilities and activities and the provider worked with other organisations, including health professionals, to meet people’s needs.

People and relatives had the opportunity to provide feedback on the service and there was a system to respond to any complaints. Checks were conducted on the quality and safety of the service. There was a positive person-centred culture at the service.

Further information is in the detailed findings below.

Rating at last inspection: Good (report published 13 August 2016).

Why we inspected: This was a scheduled inspection based on the service’s previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 21 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 21 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 21 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 21 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 21 February 2019

The service was well-led.

Details are in our Well-led findings below.