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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 March 2019

About the service: The service supports people with personal care needs in their own home. The service supported 26 people when we inspected. Some people were living with dementia and some had a physical disability or sensory impairment.

People’s experience of using this service: All the people and relatives we spoke with felt staff provided care in a dignified and respectful way. Positive relationships had been fostered between staff and the people they cared for which meant they understood people’s preferences, but also that they enjoyed and valued each other’s company.

People told us their feelings of wellbeing benefited from the person centred approach staff had to their work. People were able to describe the little things staff did which meant a lot to them and made them feel valued and cared for. The service was responsive to people’s changing needs and people felt involved and listened to. The service paid attention to people’s social needs and worked to overcome isolation for people.

The provider had challenged themselves since the last inspection and improved the care plan systems, medicines management and their approach to monitoring quality and safety. They told us they felt more confident and understood better what was happening in the service because of this.

Staff felt supported and felt more confident now they had better systems to support them to fulfil their role. All the staff understood the providers vision to ensure people were treated as individuals and worked to ensure they delivered person centred care for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider involved people, relatives and staff in the management of the service and used feedback to determine how they could continuously improve. Everyone we spoke with felt confident to raise concerns to the provider and understood they would be listened to and acted upon.

For more details, please see the full report below which is also on the CQC website at www.cqc.org.uk.

Rating at last inspection: At the last inspection the service was rated requires improvement (published 19 January 2018).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 1 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 1 March 2019

The service was well-led

Details are in our Well-Led findings below.