Updated 13 October 2026
Phoenix All Care Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 23 people who were receiving personal care.
This is the first assessment for this service therefore we inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led. We visited the service’s office on the 15 October 2026.
Effective systems and processes were in place to help protect people from avoidable harm and ensure their safety. Staff were confident that people using their service were safe and well supported. People had person-centred care plans and risk assessments that reflected their individual needs and provided staff with guidance on delivering safe and appropriate care. Staff had the necessary skills, knowledge and experience to carry out their roles, supported by effective recruitment processes. Staff were described as kind and caring and took account of people’s individual needs when providing support.
Staff spoke positively about their work and described feeling supported by the registered manager and their colleagues. They highlighted the positive team relationships and communication within the service. One staff member said, “Communication is strong among the team, we work together very well to provide the best care to people.’’
Governance systems were in place to provide oversight of the service and monitor the quality of care. The registered manager told us they were committed to providing the best possible care and described their staff as compassionate and working well together to deliver a good-quality care.
Overall, the evidence showed a service where staff worked together to provide safe and person-centred care and support.