We carried out a review of the data available to us about Revelation 22 Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Revelation 22 Care, you can give feedback on this service.
Revelation 22 Care provides personal care to older people and people with physical disabilities in their own homes. At the time of the inspection there were seven people receiving support from the service.
People’s experience of using this service and what we found
People were supported to remain safe by staff who were knowledgeable about the different types of abuse and how to report concerns. People had risk assessments in place which enabled staff to reduce the potential risk of harm.
People were supported to receive their medicines safely. People were supported to maintain a balanced diet and had access to health professionals when they needed them. People were involved in decisions regarding their care and their independence was encouraged by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were knew them well and understood their backgrounds and preferences. This enabled people to develop strong relationships with the people who supported them. People were involved in planning and reviewing their care along with those who were important to them. This ensured care was person centred and needs led.
People were supported by safely recruited staff. Staff had training which enabled them to support people effectively. People felt able to speak to staff and the provider and knew how to complain. The service acted on feedback to continuously improve the care they provided.
The provider monitored the quality of the service and took action, where required to minimise risks to people. This enabled the service to learn lessons where things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe. Staff had a good understanding of how to protect people from harm and knew how to report any concerns about people’s safety and well-being. Risks were assessed and managed by staff who used detailed guidance gathered at assessment to protect people from avoidable harm. People received support from a consistent staff team. The provider carried out recruitment checks to ensure staff employed were suitable to work with people. People received their medicines as prescribed.
People were supported by staff who had the skills and knowledge required to meet their needs. Staff received support from the registered manager who worked alongside them to offer practical support. People were asked for their consent before care was provided and people were supported to make their own decisions. People received food and drink they were happy with which helped them maintain their health. People were supported to access healthcare service when required.
People were supported by staff who were friendly and caring. People received support from staff who understood their cultural needs and provided tailored support to suit each individual. Staff supported people in a dignified way, by respecting their wishes and feelings and promoting people’s independence in a caring supportive way.
People and their relatives had contributed to the assessment and planning of their care and support. People received care that met their individual needs and preference and staff had a good knowledge of their likes and dislikes. People knew who to contact if they were unhappy about the service they received and the provider had systems in place to encourage feedback and manage complaints.
People and their relatives were happy with the service they received. People and staff felt the service was well managed. Staff received support from the provider which helped them in their role. People, relatives and staff were asked for their views on the service they received. There were systems in place to monitor the quality of care people received and these were used to drive improvement.