The Care Quality Commission
  • Dentist
  • Dentist

The Cottage Dental Practice

Church Road, Lydd, Romney Marsh, Kent, TN29 9DT (01797) 320337

Provided and run by:
Oradent Kent Limited

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

Our inspection on 7 February 2014 found that the provider did not have effective systems in place to reduce the risk and spread of infection. We found that all clinical wash-hand basins did not meet acceptable infection control standards. For example, we saw that clinical wash-hand basins had overflows. This meant that there was a risk of cross contamination when staff used them. We also found that not all clinical staff had completed training in infection control in line with the provider's own infection control policy.

The provider was set a compliance action in order to rectify the areas of concern found at this inspection.

We followed up on our inspection of February 2014 to check that action had been taken to meet the compliance action set. The Cottage Dental Practice was able to demonstrate that they were meeting the compliance action set in order to rectify the areas of concern identified at that inspection.

7 February 2014

During a routine inspection

We spoke with four patients who told us they were satisfied with the service provided. They said they never experienced difficulties obtaining an appointment that suited their needs. One person said 'I receive a good personalised service' and 'I would never consider changing to anyone else'. Another person said 'It is very comfortable there' and 'I feel looked after'.

Patients said their treatment plans were always explained and discussed with them, including choices about treatment and costs. Patients said that all the staff were friendly and helpful.

Patients were protected from the risk of abuse as staff had received training in the safeguarding of vulnerable adults and children. There were written instructions for staff to follow in order to report suspected abuse.

Although we found the location to be clean and tidy, we found that there were not effective systems in place to reduce the risk and the spread of infection.

There was a system in place to ensure the provider monitored and maintained the quality of service provision at the practice.