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Inspection Summary


Overall summary & rating

Good

Updated 29 April 2021

Esther Randall Court is an Extra Care provision operated by One Housing Group Ltd. This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing. At the time of this targeted inspection there were 29 people using the service who were provided with personal care support.

Why we inspected

We undertook this targeted inspection to look at concerns that were raised about cleanliness, personal care provided to particular people who at times required two staff to support them, the use of medicines, management of people’s finances, staff recruitment background checks and staffing levels in March 2021. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found the following examples of good practice.

The service worked hard to encourage people to maintain social distance despite people living at the home finding it difficult at times to fully understand why this was necessary. Most people had not had visitors during the COVID-19 pandemic. For much of the last year there had been restrictions about visiting and some people had been following the government advice around shielding. The service had adapted communal space on the ground floor to allow for socially distanced visiting outside of people’s own separate accommodation if they wished to receive visitors. The registered manager and staff we spoke with told us about how they had continued to encourage and support people to maintain contact with their loved ones even if they were unable to see them in person.

We invited people using the service to speak with us during our inspection visit but on this occasion, no one wished to. We received positive feedback from the local authority that commissions the service. We were told that the authority had been made aware of the concerns raised but had found nothing to substantiate the concerns and that the service had managed very well, not least during the pandemic.

Inspection areas

Safe

Good

Updated 29 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 29 April 2021

Caring

Good

Updated 29 April 2021

Responsive

Good

Updated 29 April 2021

Well-led

Requires improvement

Updated 29 April 2021