- Homecare service
Our Care Ltd
Assessment report published 16 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 February 2026 to 11 February 2026. The service is a domiciliary care agency providing personal care to adults of all ages living with dementia. sensory impairment, physical disabilities and mental health conditions. This assessment was completed to identify if the required improvements had been made following a previous inspection. We found improvements had been made.
People received safe care that was based on their individual needs. Infection control was considered. Medicines were managed safely. People were protected from potential abuse as procedures were in place. The principles of the Mental Capacity Act were understood.
Staff, who had been safely recruited had the skills and knowledge to support people and deliver care at the times people needed it. People were happy with the staff who supported them and felt they were treated in a caring way. Staff felt listened to and involved with the service.
However, improvements were needed to ensure governance systems were clearly recorded and care plans and risk assessments contained all the information required to keep people safe and to ensure care was delivered in line with individual preferences.
People's experience of this service
People were happy with all aspects of their care. They spoke positively about the care they received, the organisation and the staff who supported them.