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Inspection Summary


Overall summary & rating

Good

Updated 3 April 2019

About the service:

• Manna Walk is a residential service that was providing personal care to 7 adults with learning disabilities at the time of the inspection.

• The service is based in a Victorian house set over three floors. It has a large kitchen, laundry area and lounge to the ground floor, with bedrooms over the remaining floors. The service has a spacious sensory garden situated to the rear.

People’s experience of using this service:

• People received care from staff who had been supported in their role with, appropriate training, supervision.

• The service adequately recorded the investigation and analysis of incidents and accidents.

• Regular checks and audits were carried out to determine the quality of the care and to achieve compliance with regulations.

• Although some of the people were unable to verbally communicate with us, our observations showed people were settled in their environment and led a fulfilled life. Relatives told us staff were kind, friendly and dedicated and knew people's needs and preferences well.

Rating at last inspection:

• At our last inspection, the service was rated "good". Our last report was published October 2016.

Why we inspected:

• All services rated "good" are re-inspected within 30 months of our prior inspection.

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good.''

More information is in our full report.

Inspection areas

Safe

Good

Updated 3 April 2019

The service was safe.

Details are in our findings below.

Effective

Good

Updated 3 April 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 3 April 2019

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 3 April 2019

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 3 April 2019

The service was well-led.

Details are in our findings below.