The Care Quality Commission
  • Dentist
  • Dentist

Archived: Smilepod - 23 Rose Street

23 Rose Street, Covent Garden, London, WC2E 9EA (020) 7836 6866

Provided and run by:
Smile Pod Limited

All Inspections

21 November 2013

During a routine inspection

We looked at the provider's most recent satisfaction survey results for September and October 2013 to which 24 people responded. Overall the respondents expressed high satisfaction levels with the service they had received. This demonstrated that the quality of the provider's service was monitored and that the views of people were sought to identify areas for improvement.

People who use the service were given appropriate information regarding their care or treatment. The provider had a website which informed people of the range and costs of dental treatments on offer and this information was displayed in large print in the waiting area of the practice.

There were arrangements to refer people onto specialists and follow-up appointments were arranged with people within set timeframes determined by their oral health needs.

There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. There was an infection control policy and an infection control lead who was responsible for ensuring that all protocols were followed.

Staff received appropriate professional development. We were told that staff received formal appraisals. We saw two staff members completed appraisal forms. Their performance, training needs and objectives had been discussed.