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Inspection carried out on 12/07/2019

During a routine inspection

This service is rated as Good overall.

We carried out this comprehensive inspection at Cosmetic Surgery Partners (CSP) on 12 July 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This announced inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to rate the service.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

The Lead Consultant is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. For example, the service provides aesthetic procedures such as Botox and dermal fillers which are not regulated by the CQC.

Patients are under the care of CSP consultant surgeons for pre-operative consultations and post-operative after care. CSP has a contract with The London Welbeck Hospital for CSP consultant surgeons to transfer patients under their care into the hospital, where surgical procedures are carried out by the CSP consultants who have practising privileges at the hospital. These activities are not regulated activities which are carried out at the provider location and therefore, at Cosmetic Surgery Partners, we were only able to inspect the services which were subject to regulation and carried out at the provider location.

This service is rated as Good overall.

Our key findings were:

  • The service had systems in place to manage significant events.
  • The service had a clear vision to deliver high quality care for patients.
  • The service had clearly defined systems, processes and practices to minimise risks to patient safety.
  • Policies and procedures were in place to govern all relevant areas.
  • The consultants had been trained in areas relevant to their role.
  • The service had systems in place for monitoring and auditing the care that had been provided.
  • The consultants assessed patients’ needs and delivered care in line with current evidence-based guidance.
  • Information about services was available and easy to understand.
  • The consultants had the skills and knowledge to deliver effective care and treatment.
  • There was an effective system in place for obtaining patients’ consent.
  • The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • The service was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care