The Care Quality Commission
  • Services in your home
  • Homecare service

AJ Case Management

Overall: Outstanding read more about inspection ratings

Unit G22-G24 James House, Newport Road, Albrighton, Wolverhampton, WV7 3FA (01902) 244170

Provided and run by:
AJ Case Management Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 19 and 27 March 2026. The service is a homecare service providing support to children and adults of all ages living with physical disabilities and sensory impairments. AJ Case Management is a case management service who support people who have sustained a catastrophic injury, such as a brain injury, as a result of clinical negligence or a personal injury. Each person had their own staff team.

Not everyone who used the service received personal care. CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 14 people were being supported with the regulated activity of personal care. The provider had recently added the regulated activity of Treatment of Disease, Disorder and Injury to their registration. At the time of our inspection, they did not support anyone with this.

The provider had an excellent learning culture where incidents were investigated, themes and trends were identified and lessons learnt were shared with staff. Reflective practice was encouraged to help support staff development, enhance professional learning, and improve outcomes for people using the service. People were protected and kept safe. Staff understood and managed risks to people and their environment. People were supported by staff teams who had the right skills, qualifications and experience. Medicines were managed safely.

Assessment of people’s needs met best practice and national guidance and legislation to provide them with highly effective care. Staff worked with external professionals to achieve positive outcomes for people. People’s human rights and equality and diversity needs were understood, respected and met.

Staff supported people with extreme kindness and respect. They respected people as individuals and placed them at the centre of their care so they could live their lives in the way they chose and access services as they wanted and needed. Staff acted as people’s advocate and worked as part of a multi-disciplinary team to remove any barriers to people’s goals and aspirations.

Governance and quality monitoring systems were highly effective in identifying and managing risks and focused on continual improvement. Staff wellbeing was fully supported. The service had capable and competent leaders who ensured good practice was consistently embedded in all areas. The culture of the service was person-centred and focused on kindness, equality, dignity, and a deep understanding of people’s individual needs and challenges.

1 June 2017

During a routine inspection

This inspection took place on 1, 6, 8, 15 and 22 June 2017 and was announced. We gave the provider 24 hours' notice of our visit because the location provides and coordinates care in people’s own homes and we needed to make sure there would be someone in the office at the time of our visit. This was the first inspection we had undertaken with this service.

Office F10 James House is registered with the Care Quality Commission to provide personal care to people who wish to remain independent in their own homes. The agency provides services throughout England and provides care for people with healthcare and social care needs. At the time of our inspection there were nine people using the service, including younger adults with complex physical care needs.

At the time of our inspection a new application was underway for the position of registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us the service offered a high degree of safety for people with complex needs. This included staff being skilled around the use of specialist equipment and reducing risks during activities. The provider worked closely with external healthcare professionals in understanding how to keep people safe. Staff and management were clear about how they would identify potential abuse and their responsibilities for reporting it. People were supported by the correct number of staff which was kept under constant review. Medicines were managed safely and staff ensured people received their prescribed medicines in the correct way. The provider worked with relatives to ensure their safe involvement in administering medicines.

People received care and support from staff who were very knowledgeable and well trained in their role. Staff received specialist input to ensure they were trained to deal with people’s sometimes complex and rare conditions. The management team and staff showed a good knowledge of issues around consent and their legal duties in this respect. Staff ensured people received adequate food and drink with the correct level of support. Staff demonstrated a strong knowledge of people’s vulnerability to certain illnesses and how people might communicate being unwell. Staff acted promptly in seeking medicinal help when required. Staff worked very closely with people’s external healthcare professionals in order to promote their wellbeing.

Relatives were very positive about the levels of compassion and care shown by the provider and staff. Staff worked towards making people as independent as possible. Staff respected and promoted people’s privacy and dignity in a person centred way. The provider worked to include family in people’s care, where appropriate. Staff worked in a way which respected family relationships and friendships.

Care planning was highly person centred. People’s past histories, wishes and hobbies were carefully considered and explored to ensure they could still engage with these with the support of staff. People were supported to safely, constructively and fully participate in external activities. Relatives had a number of ways in which they could raise issues with the management team and staff, although no one reported they had needed to. People described all staff, including office staff and the management team, as being highly responsive to their needs and opinions.

Relatives, external healthcare professionals and staff praised the way in which the service was managed. The provider demonstrated they were acutely aware of the importance of creating an open, honest and positive culture among people, staff, professionals and relatives. The provider had a strong emphasis on team work in delivering a service which continually strove to improve the experience of the people it cared for. The provider used appropriate systems in a thorough way to ensure any shortfalls were identified and addressed promptly and effectively.