24 June 2013
During a routine inspection
People we spoke with said that the practice and surgeries were clean and hygienic. They said they were always 'Perfect.'
Staff told us people received good care and treatment, and their needs were appropriately met. They said good systems were in place to make sure people's privacy, dignity, and confidentially were maintained, and gave examples of how they did this.
We saw staff treating people with respect, being polite, helpful, flexible and courteous. We spoke with four members of staff, this included, a Dentist, the Registered Manager, a Dental Nurse and the Dental Nurse Receptionist, who were all able to explain and give examples of how they obtained consent.
People who used the service said they could talk to the Dentist, Practice Manager or other dental staff if they had any concerns and were confident that they would listen and deal with their concern appropriately. Everyone we spoke with said they did not have any concerns or complaints about the practice.