We carried out a review of the data available to us about The Park Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Park Residential Care Home, you can give feedback on this service.
The Park Residential Care Home provides personal care and accommodation for 35 people with mental health needs, including people who may be living with dementia. The care home accommodated 35 people across a mixture of en-suite bedrooms, external apartments and a shared flat.
People’s experience of using this service and what we found
People, staff and professionals working with the service were overwhelmingly positive about the leadership of service, which centred around the experience of people.
Staff were extremely well skilled and provided truly person-centred care which achieved outcomes for people that far exceeded expectations. Care and support was informed by the most current, evidence-based techniques. People lived in an environment that was designed and fully equipped to support them to live as independently as possible.
There was a strong focus on supporting people to be as independent as possible and to lead healthy and fulfilled lives. Staff knew people very well and used their expertise to care for people in a way they preferred. They were creative in how they supported people to maintain their hobbies and interests and keep in touch with loved ones.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt safe with staff. They were protected from avoidable harm and received their medicines on time and as prescribed.
Staff were kind and cared for people as individuals. They gave people the information they needed to make informed decisions about their care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The inspection took place on 31 July 2017.
The registered provider is required to have a registered manager and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. In this report we have referred to the registered manager as the manager.
People and staff told us the manager was supportive and the service was well led. We found the manager promoted a positive, person-centred culture within the home. They were aware of their responsibilities and keen to drive improvement and best practice at the service. However, we found that notifications had not been submitted to the Care Quality Commission in relation to four events that had taken place at the home during the previous year, which were required by law. This breach of legal requirements had not been identified through the provider’s quality assurance processes. This aspect of the service required improvement.
There were systems in place to minimise the risk of avoidable harm. People’s needs were assessed and risk assessments were in place to guide staff on how to manage identified individual risk to people. Risk assessments were reviewed regularly. There were systems in place to ensure people received their medication safely.
The property was appropriately maintained and equipment was serviced.
Robust recruitment procedures were followed to make sure new staff were suitable to work in a care setting. There were sufficient staff to meet people’s needs safely.
People were complimentary about the quality and choice of meals available at the home and staff provided support to ensure people’s nutritional needs were met. People had access to a range of appropriate healthcare professionals in order to maintain their physical and mental health, and information was available to people to help them understand and manage their own health.
Staff received an induction, training and supervision to help them support people effectively.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service was meeting the requirements of the Deprivation of Liberty Safeguards.
People told us that staff were caring and supportive, and we observed staff demonstrating respect for people in their interactions with them. People were supported to develop their skills and independence and this had enabled some people to go on to gain formal qualifications and work experience.
Regularly reviewed care plans were in place to guide staff on how to meet people’s needs. People took part in activities at the home and trips out, and some people accessed the community independently.
People’s views were sought in satisfaction surveys, regular meetings and individual care reviews, in order to drive improvement at the service and respond to people’s wishes and needs. There was a complaints procedure in place.