We carried out a review of the data available to us about Rockingham House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rockingham House, you can give feedback on this service.
People continued to receive safe care. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were detailed risk management plans in place to protect and promote people’s safety. Staffing numbers were sufficient to keep people safe and the registered provider followed thorough recruitment procedures to ensure staff employed were suitable for their role.
People’s medicines were managed safely and in line with best practice guidelines. Systems were in place to ensure that people were protected by the prevention and control of infection. Accidents and incidents were analysed for lessons learnt and these were shared with the staff team to reduce further reoccurrence.
People’s needs and choices were assessed and their care provided in line with their preferences. Staff received an induction process when they first commenced work at the service and received on-going training to ensure they could provide care based on current practice when supporting people. People received enough to eat and drink and were supported to use and access a variety of other services and social care professionals. People were supported to access health appointments when required, including opticians and doctors, to make sure they received continuing healthcare to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The principles of the Mental Capacity Act (MCA) were followed.
People continued to receive care from staff who were kind and caring. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.
People’s needs were assessed and planned for with the involvement of the person and or their relative where required. Staff promoted and respected people's cultural diversity and lifestyle choices. Care plans were personalised and provided staff with guidance about how to support people and respect their wishes. Information was made available in accessible formats to help people understand the care and support agreed.
The service continued to be well managed. People and staff were encouraged to provide feedback about the service and it was used to drive improvement. Staff felt well-supported and received supervision that gave them an opportunity to share ideas, and exchange information. Effective systems were in place to monitor and improve the quality of the service provided through a range of internal checks and audits. The registered manager was aware of their responsibility to report events that occurred within the service to the CQC and external agencies.
Further information is in the detailed findings below
Rating at last comprehensive inspection: Good (report published 13/12/2016)
About the service: Rockingham House provides accommodation and personal care for up to four adults. People living at the service have complex needs that include Autism spectrum disorder, learning and physical disabilities. At the time of our visit there were four people using the service.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
Following the comprehensive inspection on 7 and 8 June 2016 the provider submitted an action plan to the Care Quality Commission (CQC). This focussed inspection was carried out to ensure that the provider had implemented improvements in relation to how people were protected from known risks. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Rockingham House on our website at www.cqc.org.uk.
This unannounced focused inspection took place on the 11 November 2016. This residential care service is registered to provide accommodation and personal care to support people with learning disabilities. Rockingham house provides care and support to up to four people. At the time of our inspection there were three people living at the home.
People’s care and support needs were regularly monitored and reviewed to ensure that care was provided in the way that they needed and the risks to people were managed effectively. Staff were knowledgeable about the risks to people and followed the plans of care that had been implemented to manage these risks. People could be assured that they would receive their medicines safely and at the right time.
People were supported by sufficient numbers of staff that were experienced and supported to carry out their roles to meet the needs of people living at the home. Staff had received on-going training in key areas that enabled them to understand and meet the care needs of people living in the home. Robust recruitment procedures were followed and people were protected from receiving unsafe care from care staff unsuited to their role.
This residential care service is registered to provide accommodation and personal care to support people with learning disabilities. Rockingham house provides care and support to up to four people. At the time of our inspection there were three people living at the home.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were not always protected from known risks as staff did not always follow individual plans of care in place to mitigate people’s assessed risks. This constituted a breach of one regulation.
People were safeguarded from harm as the provider had systems in place to prevent, recognise and report concerns to the relevant authorities. Staff knew their responsibilities as defined by the Mental Capacity Act 2005 (MCA 2005) and Deprivation of Liberty Safeguards (DoLS) and had applied that knowledge appropriately.
There were sufficient numbers of experienced staff that were supported to carry out their roles to meet the assessed needs of people living at the home. Staff received training in areas that enabled them to understand and meet the care needs of each person. Recruitment procedures protected people from receiving unsafe care from care staff unsuited to the role.
People’s care and support needs were continually monitored. People had been involved in planning and reviewing their care when they wanted to.
People were supported to have sufficient to eat and drink to maintain a balanced diet. Staff monitored people’s health and well-being and ensured people had access to healthcare professionals when required.
Staff understood the importance of obtaining people’s consent when supporting them with their daily living needs. People experienced caring relationships with the staff that provided good interaction by taking the time to listen and understand what people needed.
People had the information they needed to make a complaint and the service had processes in place to respond to any complaints.
People were supported by a team of staff that had the managerial guidance and support they needed to carry out their roles. The quality of the service was regularly monitored by audits; these were used by the provider to help identify areas to improve the service.