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Archived: Holly Tree Lodge EMI Care Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 12 June 2012

During a routine inspection

People with dementia are not always able to tell us about their experiences. We used periods of informal observation to see how members of staff interacted with people who use services. Generally, we saw staff treated people with dignity and respect by using a positive, friendly and kind approach. We found people looked clean, tidy and had their personal care and welfare needs met.

We talked to two relatives of people who used the service. They told us they thought their respective spouses were treated with dignity, respect, had their personal care and welfare needs met. Some comments captured included, �some brilliant staff, who talk to them [residents] and care [about them]�, �[staff] settled them into the home well, eating well here�, �staff lovely, marvellous and only too pleased to help�, and �very relaxed and friendly atmosphere�.

Inspection carried out on 12 January 2012

During an inspection to make sure that the improvements required had been made

During our inspection visit in January 2012 our focus was to review compliance actions previously identified in July 2011. We reviewed recent questionnaires and the home�s comments book to see if people had observed improvements made within the home. Some comments included, �Lovely to see the effort the new manager putting in upstairs (nursing floor) such an improvement�, �big improvement all round�, �care at holly tree lodge very good�.

We were able to talk to one relative of a person who uses the service during our inspection who was �more than happy with care�. They thought the �ladies (care staff) were wonderful� and described how aspects of their relatives care had improved since coming to the home.

Inspection carried out on 28 July 2011

During a routine inspection

On the site visit we conducted 28 July 2011 we found most people living at the home had complex needs and were not able to verbally communicate their views and experiences to us. Due to this we used a formal way to observe people in this review to help us understand how their needs were supported. We call this the �Short Observational Framework for Inspection (SOFI). Overall, throughout our SOFI observation, we saw resident�s needs were being met; staff did not seem unkind and talked to people who use the service. However on some occasions we observed interaction that showed some staff did not always have the necessary skills to communicate with residents in an appropriate way.

During our visit we were able to talk to some relatives. They told us:

�Care is very good. Excellent.�

�Nothing too much trouble�.

�New manager is good and efficient�

�happy with [X] being here�;

�Friendly atmosphere�;

�Happy with care [X] receives�;

The relative explained that they appear �short staffed� and sometimes �can�t �change� [X] until somebody spare�.

�some really good carers� but �sometimes not enough of them�;

�Happy with care�.

�Food�s good�. The relative explained how her husband�s choice of breakfast had been facilitated and how the staff had ensured he got his favourite fruit.