All inspections: Cookridge Court and Grange

People who used the service told us they were happy living at the home and they were well looked after. Relatives told us about the residents meetings that were held. They told us they were able to air their views.

People were very complimentary about the food and several people who used the service said they had more than enough to eat. They were able to make suggestions and requests for future meals. If they didn't like what was on the menu they were able to ask for something else to be prepared. People we spoke with confirmed that the meals were warm enough when they were served and there was always plenty of food. Three relative's we spoke with said they thought the food was very good and that there was plenty.

People we spoke with told us the home was always clean, tidy and they had no concerns with the hygiene.

People we spoke with said that the staff gave them their medication and that they received it on time and when they needed it.

People who use the service told us they were happy with the care they received.

One person said, 'I'm very well looked after. We have plenty to eat and the staff are lovely' Another person said, 'I've no grumbles. It's always clean and tidy. Staff are very hard working.' One person told us they had difficulty walking and said staff were very good because they helped them when ever they wanted assistance.

Staff told us people received good care. One member of staff said, 'I've no concerns at all and am confident people are definitely receiving a good service.' Another member of staff said, 'It has improved a lot over the last year. It's much better all round' Another staff member said, 'People are very well looked after. If we have any concerns we can approach senior staff or the manager.'

The Local Authority Commissioners told us they had no concerns about the service.

People using the service and visitors told us they are satisfied with the service they receive and they are respected. People said the environment is always clean and pleasant. People told us if they have any concerns they are happy to raise them with the staff or management and are confident they will be dealt with appropriately.

Staff said they are confident that the management of the home would deal with safeguarding issues or concerns appropriately and systems are in place to make sure people are safe.

People spoken to during the visit told us they were happy with the food served at the home. We observed some people needing assistance to eat their meal and staff were respectful of their dignity during this time. They were chatty and supportive in their encouragement of people to eat.

People said "We get plenty to eat". One person said "The choices are quite good', another said 'You get plenty and the food is good'. The staff spoken with reported meals and meal-times are generally well organised.

People who use the service said they can generally make decisions and choices about their care. However some people who use the service were unable to tell us if they can make decisions about their care.

Some of the things people said: 'The food is nice'. 'There is enough staff around to help out and we've been treated well'. 'We used the buzzer by mistake and they came straight away.'

'There are staff at night. If you press the buzzer they do come, but sometimes they take a while.'

'It's very good here. I have settled. I didn't think I would, away from my bungalow, but I've been well looked after.'

'It's very clean.'

Archived: Cookridge Court and Grange

All Inspections

23 July 2012

During an inspection in response to concerns

20 January 2012

During an inspection in response to concerns

19 December 2011

During an inspection in response to concerns

7 September 2011

During an inspection in response to concerns