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CL Lifestyles Night Care Somerset Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 13 April 2019

About the service:

CL Lifestyles Night Care Support Somerset is a domiciliary care agency which provides overnight care to people in their own homes. The majority of the support provided is on a short-term basis to support people at the end of their lives and people leaving hospital. At the time of the inspection the agency was supporting 6 people on a long-term basis and additional people each night under the ‘HomeFirst’ scheme and people requiring end of life care. The number of people being supported changed on a daily basis in response to local need.

People’s experience of using this service:

Without exception, the feedback we received from people was very positive. Comments included; “I am very appreciative of this super service. Just can't fault it,” “It couldn't possibly be any better” and “Professional and respectful would describe them. I have complete confidence in them. It has been a huge help.”

People were supported by an agency which had excellent organisational and quality monitoring systems in place. This meant that the service responded to need at short notice and was able to provide high quality care and support.

People received their care safely because staff worked with other professionals to make sure risks to people were minimised. Staff were trained in how to recognise and report abuse which helped to keep people safe.

People were supported by staff who were skilled and experienced which meant they received care that was effective and responsive to the changing needs. Staff liaised with other professionals to make sure people’s health and well-being was monitored and they received the support they needed to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff promoted people’s independence to help them to regain confidence and maintain their safety.

People could be confident they would receive care and support which met their needs and was provided by staff who were kind and caring. People who received long-term support from the agency told us they received care from a small team of staff who they had been able to form trusting relationships with.

People received compassionate and professional care at the end of their lives. Staff respected people’s wishes and their cultural and religious beliefs. People were fully involved in planning and reviewing their care and felt staff understood and would carry out their wishes.

Rating at last inspection: Good (Published 12/10/2016)

Why we inspected: This was a scheduled/planned inspection based on previous rating;

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 13 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 13 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 13 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 13 April 2019

The service was well-led

Details are in our Well-Led findings below.