Optima Homecare Group Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People consistently told us that staff were caring and respectful. Comments included, “Staff are like friends,” “They [staff] really know the person” and “They [staff] are kind and considerate.” Care notes reflected a professional and dignified tone, showing attention to well-being and personal dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were personalised and reflected people’s preferences, routines, and cultural or religious beliefs. Staff understood people’s histories and tailored care accordingly. Feedback from relatives confirmed that staff were responsive and attentive to individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans included information about what people could do for themselves and where they needed support. Staff encouraged people to participate in daily routines and respected their decisions.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Care plans included clear instructions for managing health conditions, pain, and personal care. Staff monitored changes and communicated with families when needed. People and relatives confirmed that staff were responsive and attentive.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt valued and supported. They told us they enjoyed their work and felt well trained and supervised. Staff described positive relationships with management and praised the leadership for being approachable and responsive.