During an assessment under our new approach
Date Assessment Commenced: 13 August 2025 and ended on 28 August 2025. This inspection was completed remotely. There was a registered manager in post at the time of inspection. The service is a care at home service providing support to older people, some of whom live with dementia, or have physical disabilities. This assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People were protected from avoidable harm and abuse. Staff understood their safeguarding responsibilities and followed procedures aligned with national guidance. People told us they felt safe. Risks were assessed and managed in partnership with people and their families, and care plans reflected individual needs and preferences. The provider maintained safe environments and ensured equipment was regularly serviced and used appropriately. Medicines were managed safely, and infection prevention and control measures were in place.
Care and support were effective and based on best available evidence. People’s needs were assessed thoroughly, and care plans were person-centred. Staff worked well with families and professionals to deliver consistent care. People were supported to live healthier lives, and outcomes were monitored and improved over time. Consent was sought and respected.
Staff treated people with kindness, compassion and dignity. Care was tailored to individual needs, and people were supported to maintain independence and control over their care. Staff responded promptly to people’s needs and were supported to deliver person-centred care.
The service was responsive to people’s needs. Care was well-organised and delivered by consistent staff who knew people well. People were involved in decisions about their care, and feedback was used to improve services. Information was accessible, and staff used communication tools to support people with sensory or cognitive needs. People had access to healthcare professionals when needed, and care planning included future needs and preferences.
Leadership promoted a positive culture of person-centred care. Staff felt supported and valued, and leaders were described as approachable and responsive. Governance systems were in place, although limited due to the small size of the provider. The provider acknowledged the need to strengthen governance as the service grows. Staff were encouraged to speak up, and diversity and inclusion were promoted across the workforce. The provider worked in partnership with families and professionals to improve outcomes and shared learning across the service.