We carried out a review of the data available to us about Cera Black Country and Worcester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cera Black Country and Worcester, you can give feedback on this service.
Homecare4u Dudley is a domiciliary care agency that provides personal care and support to people in their own homes. At the time of the inspection, the service was providing support to 152 people
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe when supported by a group of staff who had the skills to meet their needs. People felt comfortable in the company of staff who supported them. Staff were aware of the risks to people and how to manage those risks. Where safeguarding concerns had been raised, they had been responded to and acted on appropriately.
Staff had received an induction that provided with the training, information and support they required to effectively and safely meet people’s needs. Staff felt well trained and supported in their role. They felt listened to and able to contribute to the running of the service. Staff practice was regularly observed to ensure people were supported safely and in-line with their care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Accidents and incidents were routinely recorded and acted upon. Information was analysed for any trends and actions were taken to reduce the risk of reoccurrence.
People were supported by a consistent group of staff who were aware of their health care needs and liaised with other health care professionals to support their wellbeing. People were supported where appropriate at mealtimes.
Staff treated people with dignity and respected and encouraged them to maintain their independence. People were routinely encouraged to be involved in decisions regarding their care. People received care and support based on their individual assessment, needs and preferences.
People were confident that if they raised a complaint they would be listened to and it would be acted on. Where complaints had been received, they had been responded to appropriately and analysed for any lessons to be learnt. A number of compliments had been received regarding the service.
People and staff were complimentary of the service, and of the positive impact the registered manager had had on service delivery and considered it to be well led. People’s views were sought of the service.
A number of quality audits were in place in order to drive improvement in the service. Staff were aware of and on board with, the registered manager’s vision for the service, which was to provide people with person centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Homecare4u Dudley on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service is registered to provide personal care and support to people in their own homes. At the time of the inspection the service was providing support and personal care to 89 people in their own homes.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who were aware of the risks to them on a daily basis. Staff had received training in how to recognise signs of abuse and were aware of their responsibilities with regard to reporting and concerns and maintaining people’s safety.
For those people who were supported to take their medication, systems were in place to ensure this was done safely. People were supported by sufficient numbers of staff who had been recruited safely.
Staff felt well supported in their role and benefitted from an induction and training that provided them with skills they required to meet people’s needs effectively. Specialist training was sought to meet people’s particular healthcare needs. Staff routinely obtained people’s consent prior to supporting them and demonstrated a good working knowledge of the Mental Capacity Act 2005.
Staff were aware of people’s healthcare needs and the registered manager ensured people had access to healthcare services that would help them maintain good health and wellbeing.
People spoke positively about the staff who supported them and described them as kind and caring. Staff supported people in a way that maintained their privacy and dignity and encouraged them to maintain their independence. People were involved in the planning of their care and were supported to make their own decisions.
People’s care needs were regularly assessed and reviewed. People felt listened to and their views were regularly sought on the quality of the care they received. People were confident that if they did raise concerns, they would be dealt with appropriately.
People were complimentary about the registered manager and considered the service to be well led. Staff felt supported in their role, listened to and were aware of their roles and responsibilities. People were given opportunity to feedback on their experience of the service and there were a number of audits in place to assess the quality of the care and support people received.