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Inspection Summary


Overall summary & rating

Good

Updated 6 May 2021

About the service

Marquis Court is a care home that provides personal care for up to 47 people, some of whom are living with dementia. At the time of the inspection there were 41 people living in the home.

People’s experience of using this service and what we found

People felt very safe living in the home and with the support they received from staff. People and relatives were very happy and spoke highly of staff members and the registered manager. Comments included, “Staff are exceptionally kind, professional, caring, everything you would wish for” and “In one word, they [staff] are exceptional.”

People were safeguarded from abuse. Risks to individuals and the environment were well managed. There were enough staff to meet people’s needs. The registered manager learned from accidents and incidents to mitigate future risks. Medicines were safely managed. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.

People were well supported and cared for. Staff treated people with respect and supported them in a dignified manner and in line with their wishes.

The home was well managed. People, relatives and staff were complimentary about the home and felt the registered manager was pro-active, open and approachable. One relative told us, “The manager is exceptional, she is always available, very professional, keeps you informed on everything that’s going on with your relative. She explains things to us, and I think she runs a very tight ship. Their record keeping is outstanding”. An effective quality assurance process was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 30 April 2020).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about staffing levels, medicines, risk management, safeguarding concerns, people’s dignity and overall management of the home. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe, Caring and Well-Led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Marquis Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 May 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 6 May 2021

Caring

Good

Updated 6 May 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Responsive

Good

Updated 6 May 2021

Well-led

Good

Updated 6 May 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.