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Inspection Summary


Overall summary & rating

Good

Updated 30 April 2020

About the service

Marquis Court provides personal care and accommodation for up to 47 people, some of whom are living with dementia. At the time of the inspection there were 40 people living in the home.

People’s experience of using this service and what we found

People felt very safe living in the home and with the support they received from staff. They were happy and spoke highly of staff members and the registered manager. Comments included, “The care staff are really good, they’re wonderful.”

People were safeguarded from abuse. Risks to individuals and the environment were well managed. There were enough staff to meet people’s needs and they were recruited in a safe way. The provider learned from previous accidents and incidents to reduce future risks. Medicines were administered and managed safely. The premises were clean and tidy.

An assessment of people’s needs was completed before they moved into the home. Staff received regular training, supervisions and annual appraisals. People were supported to enjoy a balanced diet. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff supported people to enjoy a balanced diet and to access a range of health care professionals.

People were well supported and cared for. Staff treated people with dignity and respect and encouraged them to maintain their independence. People were assisted to maintain relationships that were important to them and advocacy support was available, when needed.

People received care personalised to their individual needs and wishes. Staff knew how to communicate with people and most effective communication methods were detailed in care records. People and relatives knew how to raise concerns. Any complaints received were fully investigated and actioned. People enjoyed a range of activities inside the home and accessed the local community.

The home was well managed. People and relatives were complimentary about the home and felt the registered manager was open and approachable. A quality assurance process was in place. People, relatives and staff were regularly consulted about the quality of the care and support through surveys and meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 5 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 30 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 April 2020

The service was well-led.

Details are in our well-led findings below.