During an assessment under our new approach
Date of assessment: 22 April to 14 May 2026. Crawford Gardens is an extra care housing service providing support and personal care to people living with dementia, mental health conditions and learning disabilities. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. At the time of our assessment, there were 18 people living at the service who were receiving personal care. We undertook this assessment due to the age of the rating.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were provided with safe care and treatment and were protected from avoidable harm. The environment was safe, and managers worked collaboratively with the housing provider to ensure accommodation was well maintained.
Staff were recruited safely and received appropriate training to carry out their roles.
The provider did not always make sure medicines were managed safely. They had already identified these shortfalls prior to the assessment and had taken action to address them.
People were involved in assessments of their needs. Staff made sure people understood their care and treatment to enable them to give informed consent.
Care plans contained person centred information which reflected individual needs and preferences. We did identify some records needed further information included to guide staff in people’s specific needs.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice and were involved in decisions about their care.
Theprovidersupported staff wellbeing. Staff felt able to raise any issues and concerns and were confident they would be listened to. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
Effective governance systems were in place and there was a culture of continuous improvement. The provider had built good working relationships with health and social care professionals, the community and the housing provider.