• Care Home
  • Care home

Archived: Seaway Bungalow

Overall: Good read more about inspection ratings

Little Week Lane, Dawlish, Devon, EX7 0LS (01626) 864066

Provided and run by:
Phoenix Learning and Care Limited

Latest inspection summary

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Background to this inspection

Updated 5 January 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the home under the Care Act 2014.’

Inspection team: The inspection team consisted of one adult social care inspector.

Service and service type: Seaway Bungalow is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the home is run and for the quality and safety of the care provided.

Notice of inspection: This announced inspection took place on 25 November 2018. We gave the home 48 hours’ notice of the inspection because it is a small home and we needed to be sure the registered manager, staff and people receiving support would be available for us to speak with.

What we did: Before the inspection we reviewed the information we held about the home, including notifications we had received. Notifications are changes, events or incidents the provider is legally required to tell us about within required timescales. We also asked the provider to complete a Provider Information Return (PIR). The PIR is information we require providers to send us at least once annually to give us some key information about the home, what the home does well and improvements they plan to make. We used this information to plan the inspection.

During the inspection we met both people living at the home, one relative, two members of staff, and the registered manager. We asked the local authority who commissions care services from the home for their views on the care and support provided at Seaway Bungalow. Following the inspection we received feedback from one healthcare professional.

To help us assess and understand how people's care needs were being met we reviewed both people’s care records. We also reviewed a number of records relating to the running of the home. These included staff recruitment and training records, medicine records and records associated with the provider's quality assurance systems.

Overall inspection


Updated 5 January 2019

What life is like for people using this service:

Seaway Bungalow had been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

People told us they were well cared for and said they felt safe living at the home. The registered manager and staff were aware of how to keep people safe. Staff had received safeguarding training and could describe signs that may indicate someone was at risk of abuse or harm.

Risks had been appropriately assessed and staff had been provided with information on how to support people safely. People’s medicines were managed, stored and administered safely and appropriately by staff who had been trained and assessed as competent to do so.

Staff were recruited safely and there were sufficient numbers of staff deployed to meet people's needs. Staff told us they felt supported and we saw evidence staff had received induction, training and ongoing supervision.

Care and support was personalised to each person which ensured they could make choices about their day to day lives. People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns.

People's healthcare needs were monitored by staff and people had access to healthcare professionals according to their individual needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice.

People benefitted from a home that was well led by a registered manager who was open and approachable. The provider had systems in place to review, monitor and improve the quality of service provided. This included a programme of audits and checks, such as reviewing medicines management, quality of care records, support to staff and environmental health and safety checks.

The home was clean, well maintained and people were protected from the risk and/or spread of infection as staff had access to personal protective equipment (PPE).

About the home:

Seaway Bungalow is a residential care home that provides personal care and support for up to two young people who have a learning disability or autistic spectrum disorder. The home does not provide nursing care. At the time of the inspection there were two people living at the home.

Why we inspected:

This was the first inspection of the home since it registered with the Care Quality Commission in August 2015 as the home had previously been dormant (unoccupied).

Follow up:

We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.