Beechcroft Care Home

Updated 2 April 2025

Beechcroft Care Home is a nursing home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided, and both were looked at during this assessment. The service can accommodate up to 30 people. At the time of our assessment, 27 people were living at the service.

Date of assessment: 23, 24, 25, and 30 April 2025. Visits to the service were unannounced.

The last rating for this service was good (published 2 April 2020).

The provider had a range of audits and checks designed to monitor and improve quality at the service. However, some of these were not robust enough to identify the issues we found during this inspection in relation to risk mitigation plans, medicines management, and call bells response time records. In response to our feedback, the registered manager had started making improvements and sent us evidence to show that they had addressed most of these issues. The registered manager and staff demonstrated a willingness to working in partnership with relevant agencies to provide good quality care to people.

There were enough staff to keep people safe and meet their needs. People lived in a safe, clean and well-maintained environment. The provider had systems for investigating and responding to accidents, incidents, complaints and safeguarding concerns.

The provider assessed people’s needs, choices and preferences. People were involved in the development of their care plans and took part in reviews as and when required. The registered manager and staff worked with external healthcare professionals to make sure people’s needs were monitored and met. People were able to make choices and consented to their care.

Staff were kind, caring, respectful and people felt well supported. People took part in a range of social activities and were encouraged to be independent.

Staff were happy working at the service. They felt supported by the registered manager and had opportunities to learn and develop in their role.

Updated 2 April 2025

People and their relatives were happy with the service they received. They felt their needs were met and they received personalised care. They were able to make choices and enjoyed a range of activities and visitors were welcome and able to get involved in social events and meet their loved ones. People liked the staff who they described as kind, respectful, supportive and caring. Comments from people and their relatives included, “They [staff] are so caring, I am quite fond of them like a large family”, “They [staff] are delightful, thoughtful, and kind. I only have to ask for something and it will come”, “First class, really patient and don’t ever rush me”, “They [staff] check on me and make sure any problem I have is dealt with”, “They [staff] do everything for me” and “We are offered food and drink through the day.”

Staff supported people to ensure they received personalised care which met their need. They supported them to celebrate special events. We observed kind, patient and caring interactions by staff.