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Reports


During a check to make sure that the improvements required had been made

During our compliance review in March 2012 we found that the provider was not meeting government standards in relation to outcome 12: regulation 21. This was because Criminal Record Bureau (CRB) checks were not in place for all staff members.

We issued the provider with a compliance action that required the provider to make improvements at Rowtree Dental Care. The provider sent us an action plan which set out the actions they were going to take to improve the service.

The provider contacted us again in April 2013 to inform us they had completed the actions that they had included in their action plan. They told us that all staff employed at the clinic had obtained CRB clearance and this was supported with documentary evidence.

Inspection carried out on 22 March 2013

During a routine inspection

We spoke with three people who used the dental service and all confirmed they were very pleased with the service they received from Rowtree Dental Surgery. They told us they were fully informed about their treatment options by the dentist. We spoke with two dental nurses who confirmed that the dentist fully explained the individual treatment requirements to people. They also said the dentists adapted their style when explaining the treatment to children using the service, to allay any anxiety and make their dental experience pleasant.

There were effective systems in place to reduce the risk of cross infection.

The patient records were stored on the practice electronic data base and updated on each visit.

We looked at records of staff recruitment and found that staff recruitment procedures had not included dental nursing and reception staff having obtained clearance through the Home Office Disclosure and Barring Service.