• Dentist
  • Dentist

WS4 Dental Care

67 Lichfield Street, Walsall, West Midlands, WS4 2BY (01922) 622877

Provided and run by:
WS4 Dental Care Ltd

All Inspections

9 June 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 9 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions: we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.


WS4 Dental practice is in Walsall and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes one dentist and four dental nurses (including two trainee nurses,) one receptionist and one practice manager. The practice has two treatment rooms.

During the inspection we spoke with one dentist, one dental nurse, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 8.45am to 5:00pm

Friday from 8.45am to 3:00pm

The practice had taken steps to improve environmental sustainability. For example, they asked patients to bring their own cups if they wished to use the water dispenser.

26 January 2012

During a routine inspection

We conducted telephone interviews with four people who use the service. People told us that they were happy with the care and treatment they received. They made some of the following comments:

'I am happy with the treatment I receive. They provide an excellent service.

The dentist discusses and agrees the treatment with me, including the cost of the treatment.'

'It's a very good and friendly service. The dentist is very thorough and all the staff are very helpful. You never have to wait long to be seen.'

'The surgery is spotless, and well decorated. They always wear gloves, I have had a lot of treatment and I have never caught an infection.'

The facilities and resources offered at this practice include two surgery rooms, one dentist, a hygienist/therapist, four dental nurses and a practice manager. The reception entrance waiting room and one surgery room are on the ground floor. A waiting room and one surgery are upstairs. The practice is fully accessible to people with mobility restrictions.

Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.

We found that people receive treatment in an environment which was clean and managed so as to reduce the risk of infections.