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Inspection carried out on 22 April 2013

During a routine inspection

During this inspection we spoke with the provider, the lead dental nurse, a dentist, two dental nurses and a receptionist. We also spoke on the telephone with six people who used the practice.

People that used the practice were very complimentary about the care and treatment they and where applicable their family members received. People told us they were given information about their treatment and the cost of this. One person said: �The dentist explained every step of what they were doing and what was involved�. Another person said: �It was all talked through and the treatment options and costs�.

The practice was clean and people we spoke with confirmed that this was their experience too. One person said the: �Waiting area is very clean and the surgery rooms are pretty spotless�. There were suitable arrangements for the cleaning, sterilising and storing of instruments so that people were not placed at risk of infection.

The dental team were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC) so that they knew how to support people.

The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to so they felt involved in their care and treatment.