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Inspection Summary


Overall summary & rating

Good

Updated 12 December 2019

About the service

Burnfoot Court is a supported living service providing personal care to six younger adults living with autism or a related condition. At the time of inspection five people were using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The vision of the service reflected these principles ensuring people with learning disabilities have opportunities and choice and are supported to achieve their aspirations. Staff adopted the ethos to provide person-centred care that enable individuals to develop skills and behaviours to live independent lives.

There was an emphasis on continuous learning and improvement. The provider and work force were involved in range of initiatives to progress service delivery. People benefited and achieved a much improved quality of life due to staff understanding of positive behaviour strategies when people may become distressed.

People were extremely well-cared for, relaxed and comfortable. Staff knew the people they were supporting very well and care was provided with exceptional patience and kindness. Staff ensured people's privacy and dignity were always respected.

The service was flexible and responsive to people's needs and was able to accommodate sudden changes to them. Records were personalised, up-to-date and accurately reflected people's care and support needs. Care was completely centred and tailored to each individual.

Systems were in place to encourage positive risk taking to maintain people's independence. Risk assessments identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. There were sufficient staff employed.

People using the service, their relatives and staff were confident about approaching the registered manager if they needed to. They were complimentary about the registered manager and the workforce.

The service was well-led. Staff went the extra mile to ensure people received care that helped them develop. There was clear evidence of collaborative working and excellent communication with other professionals to help meet people's needs.

People, relatives and staff were positive about the management of the service and felt valued and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There was a strong and effective governance system in place. Processes were in place to manage and respond to complaints and concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 12 December 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 December 2019

The service was well-led.

Details are in our well-led findings below.