20 March 2013
During a routine inspection
During the inspection we spoke with the acting practice manager, dentist and dental nurse. We observed a consultation and following our inspection we spoke by telephone with five people who were registered with the practice to ask them about their experiences of the service.
All the people we spoke with were very complimentary about the service they received. Comments included, 'Mr Browne is brilliant and the surgery is spotlessly clean', 'Very good treatment, options are given and every last detail about the treatment is explained' and 'Explains what is necessary and what is not. He wouldn't do what isn't needed. Gives you time to decide'.
We saw that staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
People we spoke with told us that the practice was always clean when they visited. We found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.
There were systems in place that ensured people using the service were asked their views about the service and the provider used the information to improve the service.