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Inspection Summary


Overall summary & rating

Good

Updated 27 May 2020

About the service

YourLife (Kendal) provides personal care to adults living in their own homes in Kendal, Cumbria. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection four people were receiving personal care.

The service was only supporting people who lived in Wainwright Court, a purpose built retirement complex in a residential area of Kendal. Staff were based and managed from within the retirement complex. People lived in their own apartments in the complex and could purchase personal care from the on-site service if they wished.

The retirement complex also had communal areas including a lounge, restaurant and garden.

People’s experience of using this service and what we found

People were protected from abuse and avoidable harm. There were enough staff to support people. The staff supported people to take their medicines, as they needed. The staff followed robust procedures to protect themselves and people they cared for from the risk of infection. The provider had systems in place to ensure lessons were learnt from any incidents to further improve the safety of the service.

The registered manager assessed people’s needs and people received the support they required. The staff were trained and skilled to provide people’s care. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was no one who needed support from staff with eating or drinking or to arrange or attend routine medical appointments.

The staff treated people in a kind and caring way. They treated people as individuals and respected their rights and choices. The staff and registered manager asked people for their views about their care and respected the decisions they made. The staff were very respectful towards people and promoted their privacy, dignity and independence.

People’s care was planned and delivered to meet their needs. The service was responsive to people’s needs and wishes. The registered provider had an effective procedure for receiving and responding to complaints about the service. The staff worked with local and specialist health care services to care for people and to support them to stay in their homes, where possible, as they reached the end of their lives.

People received high-quality, person-centred care that met their needs. The registered manager and provider assessed the quality and safety of the service. They asked the views of people who used the service and staff to identify how the service could be improved. The staff worked with other appropriate services to ensure people consistently received care that met their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (published 28 September 2017).

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 May 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 May 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 May 2020

The service was well-led.

Details are in our well-led findings below.