Our current view of the service
Updated
11 September 2025
Date of assessment 12 September 2025 to 25 September 2025.
1st Homecare Solutions Limited is a domiciliary home care service providing personal and social care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided.
At the time of this assessment the service was supporting 70 people with the regulated activity of personal care.
We looked at 9 quality statements under the key questions of Safe, Caring and Responsive and found that people were receiving outstanding care in some areas. Staff always treated people with kindness and empathy and understood the importance of supporting people to maintain their independence and dignity. The provider promoted staff well-being to enable them to always deliver person-centred care. They had cultivated a compassionate culture among their staff who were proud to work for the organisation.
The provider ensured the safety of people and had clear policies and procedures in place to protect people from the risk of avoidable harm and abuse. They worked with people to identify, assess and mitigate risks prior to care commencing.
People's experience of the service
Updated
11 September 2025
Without exception, people spoke positively about their experience of using the service. We found that staff regularly provided care above and beyond people's planned arrangements and expectations. One person told us, “The carers have made my life easier and if it wasn’t for them, I don’t know where I would have been today. I couldn’t have managed my day-to-day life without them.” A relative commented, “The carers are all very nice, very helpful and very competent. They are excellent and always on time. They know what they’re doing, they have good knowledge and, support [family member] with care and compassion.”
People told us about the positive impact the service had on their lives such as enabling them to stay in their own homes and maintaining or increasing their independence. One person said, “I would be in a care home now if it wasn’t for my carers. I’m so grateful for the support they give me.”
People told us they felt listened to and consulted when planning and agreeing what care and support they needed. A relative told us, “My [family member] has a care plan that we helped put together when they started with them.” People felt respected as an individual, with their own social diversity, values and beliefs.
People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals. One health professional commented, “This is an agency who goes over and above to meet people’s needs. There is a lot of ‘thinking outside of the box.”