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Inspection Summary


Overall summary & rating

Good

Updated 16 November 2017

The Willows Care Home provides accommodation, care and support to up to seven people with a learning disability. At the time of our inspection six people were using the service.

At our last inspection in September 2015 the service was rated good. At this inspection on 19 October 2017 the service remained good.

Staff understood their role in regards to safeguarding adults and continued to protect people from avoidable harm. The staff regularly reviewed and assessed risks to people’s safety and adapted risk management plans to ensure any risks to people’s health, safety and/or welfare were minimised. There were sufficient staff to meet people’s needs and safe recruitment practices continued to be followed. Medicines were stored securely and people received their medicines as prescribed.

Staff continued to refresh their knowledge and skills through regular training and supervision. Staff adhered to the principles of the Mental Capacity Act 2005 and conditions stipulated through the Deprivation of Liberty Safeguards. Staff provided any support people required to ensure they ate and drank sufficient amounts, and they had access to healthcare services when they required them.

Caring, friendly relationships were evident between staff and people. Staff spent time building trust with people. Staff were aware of people’s communication methods and enabled them, as much as possible, to make choices about their care. Staff respected people’s privacy and dignity, and supported people to maintain relationships with friends and family.

Staff provided people with the level of support appropriate to their needs. Detailed care records were maintained about people’s needs and how they were to be supported, taking into account people’s preferences. Staff encouraged people to participate in a range of activities at the service and in the community. A complaints process remained in place to ensure any concerns raised were dealt with appropriately.

A new manager had recently been appointed. They were clear about their expectations and how they would like the service to develop. Staff felt listened to and there was an open culture within the staff team. There continued to be mechanisms in place to obtain feedback from staff, people and relatives. Processes remained in place to review the quality of service delivery. The provider adhered to the requirements of their registration with the Care Quality Commission.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 16 November 2017

The service remains Good.

Effective

Good

Updated 16 November 2017

The service remains Good.

Caring

Good

Updated 16 November 2017

The service remains Good.

Responsive

Good

Updated 16 November 2017

The service remains Good.

Well-led

Good

Updated 16 November 2017

The service remains Good.