We found, from documentary evidence supplied, that the service had carried out recruitment processes that ensured people were cared for by suitably qualified, skilled and experienced staff.
One person wrote, 'I have been using this practice since it started and I am completely satisfied.The people we surveyed commented, 'The staff are good at discussing all their treatment options. The staff are wonderful; they provide me with all the information for after care'.
People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted.
We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and they were protected from abuse. People had their comments listened to and acted upon effectively. One person wrote, 'I was given appropriate information and support regarding my care and treatment'. We found the provider had effective systems in place to monitor the quality of care offered.
We found the provider did not have an effective selection process in place to ensure suitable staff were employed.