The Care Quality Commission
  • Doctor
  • GP practice

Holland Park Surgery

Overall: Good read more about inspection ratings

Kensington Central Library, 12 Phillimore Walk, London, W8 7RX (020) 7221 4334

Provided and run by:
Holland Park Surgery

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Holland Park Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Holland Park Surgery, you can give feedback on this service.

6 December 2019

During an annual regulatory review

We reviewed the information available to us about Holland Park Surgery on 6 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Holland Park Surgery on 12 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Ensure all staff receive training in infection control.

  • Ensure all staff receive basic life support training on an annual basis.

  • Take action to improve the percentage of patients with schizophrenia, bipolar affective disorder and other psychoses who have a comprehensive, agreed care plan; and the percentage of patients diagnosed with dementia whose care has been reviewed in a face to face review.

  • Consider improving communication with patients who have a hearing impairment.

  • Improve its identification of patients who are carers. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice