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Gracewell of Maids Moreton Outstanding

This care home is run by two companies: Gracewell Healthcare Limited and Maids Moreton Operations Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary


Overall summary & rating

Outstanding

Updated 22 November 2019

About the service

Gracewell of Maids Moreton is a care home with nursing and dementia support. It provides a light and welcoming environment to up to 60 older people living with a physical disability or dementia. Accommodation is spread over two floors. People have access to multiple seating areas. A bistro area on the ground floor was a focal point of the home. People were observed to routinely walk around the well-maintained gardens.

This service has a dual registration which means there are two registered providers jointly managing the regulated activities at this single location. The providers are Maids Moreton Operations Limited and Gracewell Healthcare Limited. This means the service is subject to one inspection visit however the report is published on our website twice, under each provider.

People’s experience of using this service and what we found

People benefited from living in a care home which provided exceptional effective, caring and well-led care and support.

There were strong links with the community and the home was an integral part of the local area, acting as a meeting place for many organisations. The home had developed excellent support networks for people, their relatives and the local residents. A number of support groups regularly met at the home, including a dementia and Parkinson’s group.

People received effective support which met their individual needs. A holistic assessment was carried out which considered people’s cultural, religious and lifestyle histories. Staff had been supported to develop their skills in communicating with people and ‘unlocking’ their personality. The service worked with a nationally recognised occupational therapist specialising in dementia care. Feedback from them to the service included “Thank you very much for sending these completed care practice reflection tools and your own reflections in the email below. It is great to see the final project of the Advanced Level Dementia Care Course being so effective in your service.”

The provider had used Gracewell of Maids Moreton to pilot a new care model, which due to the success at the service was being cascaded across all the provider's locations. The care model was about how the service deployed staff to ensure it really did provide person-centred care.

Without exception people were routinely treated with dignity and respect. Staff navigated around the home to ensure everyone was acknowledged, valued and included in decisions about their care. People were truly partners in their care. Comments from people included “I think the staff here are marvellous” and “All of the staff have been exemplary in their friendliness, professionalism and caring attitude.” People were supported to have a positive and enriching life and were encouraged to live life to the full. The registered manager had categorised the work they did. For instance, ‘live with purpose’, and live with involvement’ described two initiatives which involved engagement with the local conservation group to commemorate the anniversary of World War One.

People routinely told us they were safe living at the home. One person told us “I do feel safe living here, if I was still living in my own home I would not feel so secure.” Another person said, “Oh yes I feel perfectly safe here.” One relative told us their family member who was aged over 100 had “Started to live again since moving into the home.” Another relative told us “[Name of person] quality of life improved within days of her moving in to the Gracewell and has continued to improve and astound us all.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

The provider invested in staff training and encouraged projects to be undertaken at the home. A falls project completed by the deputy manager had been chosen to be showcased a

Inspection areas

Safe

Good

Updated 22 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 22 November 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 22 November 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.