Updated 13 April 2026
Date of assessment: 16 April to 22 April 2026.
Coastal Homecare (Hove) Limited is a domiciliary care agency providing personal care to adults living in their own homes, to support them to live as independently as possible. CQC only inspects services where people receive the regulated activity of personal care. At the time of this assessment, 120 people were receiving support with personal care. The service supports adults with a wide range of needs, including people living with dementia, physical disabilities, and mental health conditions. This service was inspected due to the age of their rating, and due to some information of concern we had received regarding assessing needs and medicine management. At the inspection, we did not identify any concerns.
People were protected and kept safe. Staff understood and managed risks. Staff knew people well and had the right skills and experience. There was an innovative approach to learning and development, and a strong ethos of driving improvements in the service. Staff told us they were supported in their roles and received regular training opportunities.
The service had a good working relationship with other professionals and worked collaboratively to ensure people received joined-up care. People were involved in decisions about their care. Records were detailed, and any changes in needs were addressed quickly.
People, staff and external professionals all told us the service was well-led. A range of quality assurance processes were in place and effective to maintain good quality care.