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Archived: Hesslewood Lodge Dental Practice

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Reports


Inspection carried out on 1 November 2012

During a routine inspection

The patients told us that they were always provided with information and options about any treatment the dentist may recommend. They told us they were happy with the service provided, had been with the practice for many years and some patients travelled from another country to attend the practice.

Patients told us they felt their personal information was treated confidentially and staff always treated them respectfully. We observed that there was a good rapport between patients and staff reflecting a respectful relationship.

The dental nurses told us they had worked in the practice for some time and enjoyed working there. They had undertaken training and continued to do so to ensure their professional development. They told us that consent was always sought from patients and they had a good understanding of protecting patients from harm.