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Archived: Hesslewood Lodge Dental Practice

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that patients received.

Reasons for our judgement

When we spoke with patients they told us that although they had not completed a survey or questionnaire they were always asked if they were happy with the service.

We saw there were questionnaires regarding the service available within the waiting room for patients to be able to complete. The practice manager informed us that they had designed a monthly competition around the completing of the questionnaires to encourage patients to complete these.

We saw that adverse events were recorded and acted upon. This helped to prevent a re-occurrence and logs were kept of any adverse events.

There was a complaints policy held in the surgery that recorded the timescale for dealing with complaints. The practice manager confirmed that no complaints had been received.

Risk assessments were in place and up to date to help ensure that patients remained safe whilst attending the surgery.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients using the service and others.