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Home Instead Senior Care Retford and Gainsborough Good

Inspection Summary

Overall summary & rating


Updated 9 March 2019

About the service:

Home Instead Senior Care Retford and Gainsborough is a domiciliary care service which provides support with personal care, shopping, domestic tasks and companionship to people living in their own homes. At the time of this inspection 23 people were using the service.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

People told us they received safe care by consistent staff members. People received support to take their medicines safely and as prescribed. Risks to people's well-being and their home environment were recorded and updated when their circumstances changed.

People's rights to make their own decisions were respected. People were supported to access health services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person-centred way.

People received caring and compassionate support from the staff. Staff referred to people in a respectful way. People were complimentary about staff and the positive relationships they had with them. Staff respected people's privacy and dignity and people were supported to be as independent as possible.

People received support that met their needs. Staff knew how to support people in the way they preferred. People knew how to complain.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The senior team had a number of quality assurance systems in place and there was a focus on continuous development. The service worked well with other community partners.

Rating at last inspection:

Good (report published August 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

More information is in the detailed findings below.

Inspection areas



Updated 9 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 9 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 9 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 9 March 2019

The service was well-led.

Details are in our Well-Led findings below.