Archived: Octavia Housing - Park Lodge House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Each person’s specific care and support needs were assessed with the information used to develop their care plans and risk assessments.People and relatives confirmed they had been involved in the development and review of their care plans and risk assessments. A relative said, “I have had reviews of [family member’s] care and health needs with the manager a few times.” The registered manager explained people’s suitability for an extra care setting was viewed by a multi-disciplinary team. Staff told us they understood the care needs and wishes of the people they supported. Staff said there were care plans and risk assessments in place which they read regularly to ensure they understood the person’s current care needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a system to assess a person’s ability to make informed decisions about their care needs. If the person was identified as being unable to make these choices care was provided in the least restrictive way. Staff had completed training and understood how to support people in relation to mental capacity and choice. People and relatives were involved in the development of care plans which identified their wishes in relation to their care. Care plans included guidance for staff on how to support a person if they needed help with making decisions.