You are here

Oceans Care Services Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 September 2018

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. Not everyone using Oceans Care receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a registered manger in post at the time of our inspection.

People were supported by staff who were aware of their responsibilities to raise any concerns they may have in terms of people's health and wellbeing. Where safeguarding concerns had been raised, they had been responded to an acted on appropriately. Staff were aware of the risks to people and were provided with information to assist them in managing those risks safely. People were supported to take their medicines as prescribed and staff competency checks were in

place to ensure staff followed correct procedures. Accidents and incidents were reported and responded to well.

Pre-assessment processes in place provided staff with the information they needed to support people effectively and to meet their needs. Staff had received an induction and training that provided them with the skills to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People said staff were kind and caring and were respectful of their choices. People's preferences were taken into account, and staff ensured people’s privacy and dignity was maintained. People were supported by staff who knew them well and what was important to them. People were supported to maintain their independence. There was a system in place to record people's complaints which people and relatives knew about. Everyone we spoke with said that the service would respond well if they made a complaint.

The staff felt supported by the management team and people told us they felt the service was well led. Audits were in place to assess the quality of care of various areas within the service and the registered manager had a good oversight of people and their needs. The registered manager had a clear vision for the development and growth of the service and had recently invested in new technology to assist with this.

Inspection areas

Safe

Good

Updated 14 September 2018

The service was safe.

People were protected by safeguarding systems.

People were supported by staff who were aware of the risks to them and how to manage those risks.

People were supported to take their medicines as prescribed.

Staff were safely recruited.

Effective

Good

Updated 14 September 2018

The service was effective.

People had pre-assessments in place for staff to support them effectively.

Staff sought people's consent prior to supporting them.

People were supported with their food where needed and had access to healthcare services.

Caring

Good

Updated 14 September 2018

The service was caring.

People spoke positively about the staff who supported them and described them as caring.

People were treated with dignity and respect and were supported to maintain their independence.

Responsive

Good

Updated 14 September 2018

The service was responsive.

People were supported by staff who were aware of their preferences and how they wished to be supported.

People were communicated with well.

There was a system in place to raise complaints which people knew about.

Well-led

Good

Updated 14 September 2018

The service was well led.

People and relatives said the service was managed well.

Audits were in place to assess the quality of care provided, and the provider had good oversight.

Staff felt supported in their role and were complimentary of the registered manager.

Feedback was sought from people regarding the quality of the service.