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Independent Home Care Team Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 May 2019

About the service: Independent Home Care Team is a domiciliary care agency. It provides personal care to adults and older people living in their own homes. Fifty-Five people were using the service at the time of the inspection.

People’s experience of using this service:

¿ People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures.

¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.

¿ The service had procedures in place to reduce the risk of infections.

¿ Assessments of people’s care and support needs were carried out before they started using the service.

¿ Staff had received training and support relevant to people’s needs.

¿ People were supported to maintain a balanced diet.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

¿ People were treated in a caring and respectful manner.

¿ People had been consulted about their care and support needs.

¿ There were procedures in place to make sure people had access to end of life care and support if it was required.

¿ People knew how to make a complaint if they were unhappy with the service.

¿ The provider worked in partnership with health and social care providers to plan and deliver an effective service.

¿ The provider took people and staffs views into account through satisfaction surveys. Feedback from the surveys was used to improve the service.

¿ Staff enjoyed working at the service and said they received good support from the registered manager and deputy manager.

At our last inspection of the service 22 March 2018 we found improvements were required in relation to how medicines were managed, risks to some people’s health and safety were not being assessed appropriately, some people’s care records were not person centred and the provider’s audits were not always consistently effective in identifying issues and driving improvements.

At this inspection we found that improvements had been made in these areas. The provider had taken steps to make sure medicines were managed safely, people’s health and safety was being assessed appropriately, people’s care records were person centred and the provider’s audits were effective in identifying issues and driving improvements.

Rating at last inspection: Requires Improvement (Report was published on 23 May 2018).

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 May 2019

The service was safe

Details are in our Responsive findings below.

Effective

Good

Updated 18 May 2019

The service was effective

Details are in our Responsive findings below.

Caring

Good

Updated 18 May 2019

The service was caring

Details are in our Responsive findings below.

Responsive

Good

Updated 18 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 18 May 2019

The service was well-led

Details are in our Well-Led findings below.