The Care Quality Commission
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  • Homecare service

Archived: Mid Yorkshire Care Ltd

Carlton House, Sandy Walk, Wakefield, West Yorkshire, WF1 2DJ (01924) 332300

Provided and run by:
Mid Yorkshire Care Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

4 February 2014

During a routine inspection

During our inspection we looked at how people were respected and involved in the service. We found that people had been involved in deciding what support would work for them and how that support would be delivered. People we spoke with told us they felt respected and listened too. We telephoned eleven people who used the agency and four relatives. Feedback was positive with comments including "They (the carers) are pretty good.'

We saw from people's care plans that people were supported to live as independently as possible. The agency had carried out sufficient assessments of the needs of each person and kept this under review. This ensured that appropriate care and support was given. One person told us, 'I am quite happy with the agency' another person said 'The carers are very nice ' they could not be any better. I am very pleased with everything.'

The agency had in place policies and procedures covering medication. People told us they received their medication at the right time. Staff working for the agency received regular medication training. This made sure that people received their medication as prescribed.

We reviewed the recruitment and selection processes for new staff and found them to be robust. This ensured that people were supported by suitably qualified, skilled and experienced staff.

The agency had systems in place to make sure people were safely cared for. This included policies and procedures and quality monitoring systems.

27 July 2012

During a routine inspection

The returned satisfaction surveys and the quality assurance report shows people using the service and their relatives say they are happy with the services provided and they can rely on the service to meet their care and support needs.

The returned satisfaction surveys and quality assurance report shows people are happy with the services provided and feel safe. The returned Dignity Challenge surveys show people using the service feel they are treated with dignity and respect at all times. One person writes the staff are 'Very reliable, always polite, cheerful, willing to chat and always explain what they are doing'.

The returned satisfaction surveys and quality assurance report show people using the service are happy with those supporting and caring for them. One person writes, 'I am very happy with this service, I am always very happy with the staff who attend, they are very helpful'.

The 2001 Quality assurance report and returned satisfaction surveys show people a very happy with the people supporting them. One person writes, 'The staff are excellent, they make sure everything is ok and will often do more than remit if they see it needs doing. Nothing is to much trouble. The carer is great and organises things, are friendly, listens and reassures and when you ask them something you feel like its going to get done, because it does'.

The returned satisfaction surveys and Annual Quality Assurance report shows people are very happy with the care and support provided by the service. One person using the service writes, ' my carer is the best but of course I would recommend your service as I'm sure you are all very kind'.

The Quality Assurance report and satisfaction surveys show that people are happy with the care and services provided.

The Quality assurance report and satisfaction surveys show that people using the service have never had to make a complaint.