Mydentist - Greenway Road - Runcorn Also known as mydentist

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Due to the limitations of the building, the practice was not wheelchair accessible. However, staff described the reasonable adjustments they had made to help ensure the practice was as accessible as possible. For example, there was a ground floor treatment room available. Staff could also provide visual aids for patients, offer support with reviewing and signing documents, and had access to a hearing loop, language translation and sign language services.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, they provided additional appointment reminders for older patients who may otherwise miss their appointments. Staff also described accompanying a patient on their walk to the practice to provide reassurance and support for their wellbeing.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The practice engaged children and families through activities held within the practice. For example, staff organised seasonal events such as Halloween pumpkin competitions and Easter egg decorating. Children were also offered colouring activities, with bubbles, bouncy balls and small trophies provided following appointments to help create a positive dental experience.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.