- Dentist
Mydentist - Greenway Road - Runcorn Also known as mydentist
Assessment report published 21 July 2026
Contents
Judgements
Our view of the service
We carried out this announced off-site inspection on 26 June 2026.
Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist - Greenway Road - Runcorn is part of Mydentist, a dental group provider. The practice is in Runcorn, Cheshire and provides NHS and private dental care and treatment for adults and children.
Access to the practice was via steep stairs and patients requiring accessible facilities were directed to a nearby sister practice. The practice was located on local transport routes and on-street parking was available in the surrounding area.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. The group’s Lead Regulatory Officer and one of their Regulatory Officers were also at the inspection, supporting the team.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
We saw 13 patients responded to the NHS Friends and Family Test in May 2026, 100% stated they were likely or extremely likely to recommend the practice.
In addition, we reviewed online feedback. Patients consistently praised the practice for the friendliness and professionalism of staff, saying, “Very impressed with the service. Friendly atmosphere”, “Amazing dentist. Very helpful and the staff are lovely” and “The staff and with excellent service delivered on time made my visit enjoyable.”
Those requiring urgent or more complex treatment described feeling well supported. One patient commented, “They were able to get me an emergency appointment and fit a temporary crown. I’m very grateful”, whilst another stated, “I was extremely happy with the care and attention given to my new dental implants.”
Patients highlighted confidence in the clinical team and the quality of care provided. Comments included, “Always a pleasure. I have full confidence when I have visited my dentist” and “I’ve used Mydentist at Greenway Road for the last few years and couldn’t be happier with the entire experience.”
Staff kindness and patient-centred care were also reflected positively. Patients said, “Staff are always polite and friendly. Highly recommend”, and “The dentist was very good. Over the years I have had no trouble with my teeth because of regular check-ups.”
A small number of negative comments related to difficulties accessing NHS dental services. The practice had responded to these reviews and provided explanations regarding local NHS contractual capacity and invited individuals to contact the practice to discuss their concerns further.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.