Archived: High Street Dental Practice

People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. They also said the practice and surgeries were always very clean. People's comments included:

'They create a lovely atmosphere, are really friendly and get to know you on a personal basis.'

'Staff are always very friendly and I always feel things are explained well to me and in such a nice way.'

'They are always so helpful and polite on reception.'

We saw staff treating people with respect, being polite, helpful, flexible and courteous. We spoke with three members of staff, this included, a dentist, a dental nurse and the dental nurse receptionist, who were all able to explain and give examples of how they respected people's dignity, privacy and confidentiality. Records we looked at showed that people who used the service were involved in any decisions regarding their treatment.

We saw that people's personal records were well maintained and kept confidential. Other records were in place to protect people's safety and well-being. For example, equipment servicing records.