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Supporting Solutions Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 September 2020

About the service

Supporting Solutions Ltd is a domiciliary care service. At the time of our inspection 28 people received personal care and support. Support was provided for people living in Crich and the surrounding villages. Not everyone using this service received the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

People’s experience of using this service and what we found

People were supported to have their medicines when these were needed. However, improvements were needed to ensure all information about the how to provide this support was recorded. We have made a recommendation about medicines management.

People felt safe when being supported. The staff knew how to protect people if they suspected they were at risk of abuse and how to report concerns. Risks had been identified and staff understood how to support people to reduce risk and protect them from potential harm, without restricting their rights. Recruitment checks were completed to ensure where new staff were employed they were of good character and sufficient staff were available to meet people's support needs and provide their care.

People had been involved with developing their care plan, which included details of how they wanted to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction when they started working in the service and training to ensure they understood how to provide care for people safely. People maintained responsibility for their own health and staff knew when people’s health changed and when they needed support to remain well. People were assisted to maintain their preferred diet safely.

People received care from a small team of staff who they had developed good relationships with. People complimented the staff team for the care and support they provided, and staff knew what was important to people. People’s independence was promoted, and their privacy and dignity were upheld.

People received personalised care and support and had a personalised care plan which recorded how they wanted to be supported. People knew how to make a complaint and were encouraged to give regular feedback about the service they received.

Infection control was managed well and the provider had the necessary guidance available to respond to coronavirus and other infection outbreaks effectively.

Quality monitoring systems had been developed to help ensure a safe service was maintained. The staff and management team were clear about the values of the service and the purpose of the services provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Inadequate (published February 2020) and there were multiple breaches of regulation.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since February 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Requires improvement

Updated 30 September 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 30 September 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 September 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 30 September 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 September 2020

The service was well-led.

Details are in our well-Led findings below.