26 September 2013
During a routine inspection
Care records contained enough information to show how people were to be supported and cared for. We spoke to one person using the service and to a relative of another person. They were very complimentary about the staff and the care and support provided. Comments made included; 'The staff have a lovely attitude and I feel very safe with them. They are always willing to help out and I certainly have no complaints about them'. 'I am the hardest person to please but I am 100% delighted with the service. I can't praise them enough'.
The system in place for managing medicines in people's homes was safe. This helps protect the health and welfare of people using the service.
Arrangements were in place to ensure that people using the service were cared for by staff that were safely recruited.
Regular monitoring of the service provided was in place to help protect people against the risks of inappropriate or unsafe care.
People using the service were protected against the risk of unsafe or inappropriate care and treatment because records contained enough information to protect their safety and wellbeing.