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Inspection Summary


Overall summary & rating

Good

Updated 15 October 2019

About the service

Brisca Recruitment and Domiciliary Care Ltd is a domiciliary care agency that provides personal care to older people and younger disabled adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. They were providing personal care to 45 people at the time of the inspection.

People’s experience of using this service and what we found

Sometimes staff were late for calls, however people were happy with the service they received. The service management were working on ways to address timeliness. Recruitment processes were robust. There were safeguarding systems and processes to keep people safe. Risks to people were monitored and mitigated against. People’s medicines were managed safely. Staff understood the need for infection prevention. The service sought to learn lessons when there were incidents and accidents.

People’s needs were assessed before they used the service. Staff were supported through induction, training, and supervision. People were supported appropriately to eat healthily. Staff worked with other agencies, including health professionals, to provide effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well treated and thought highly of staff. Policies and procedures at the service supported equality and human rights. People expressed their views and had input into their care. People's privacy and dignity were respected. People were encouraged to be independent.

People's care plans were personalised and provided instruction so staff could provide them with care in a way they preferred. People’s communication needs were met. People knew how to make complaints and the service responded appropriately when complaints were made. The service could support people at end of life.

People thought highly of the service management. The service management focused on being person centred. Staff knew their roles and responsibilities. People and staff were able to feedback about the service and be involved with decision making about their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last and only previous rating for this service was good (published 17 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 October 2019

The service was well-led.

Details are in our well-led findings below.