The Care Quality Commission
  • Dentist
  • Dentist

Velvet Dental Centre Limited

8 Darwin Court, Clayton Way, Oxon Business Park, Shrewsbury, Shropshire, SY3 5AL (01743) 343433

Provided and run by:
Velvet Dental Centre Limited

Important: The provider of this service changed. See old profile

All Inspections

17 January 2024

During a routine inspection

We carried out this announced comprehensive inspection on 17 January 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which mostly reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which mostly reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Velvet Dental Centre Limited is in Shrewsbury and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 7 dentists, 6 qualified dental nurses, 3 trainee dental nurses, 6 dental hygienists, 1 dental therapist, 1 practice manager, 1 treatment coordinator, 1 administrator and 5 receptionists. The practice has 5 treatment rooms.

During the inspection we spoke with 3 dentists, 2 dental nurses, 1 dental hygienist, 2 receptionists, the treatment coordinator and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday from 8.45am to 5pm.

Tuesday from 8.45am to 8pm.

Wednesday from 8.45am to 5pm.

Thursday from 8.15am to 7.30pm.

Friday from 8.15am to 4.30pm.

Saturday by appointment.

1 June 2012

During a routine inspection

We spoke with seven people who used Velvet Dental Centre Limited to gain their experiences of the service they received. People we spoke with included people with a physical disability, people who had received extensive treatment, people who were very nervous about visiting the dentist and people who had attended the practice over a number of years.

People we spoke with said they were happy with the service they received and said they had recommended the practice to many of their family and friends. One person told us 'I have total trust in them'. People told us they were always made very welcome and the staff knew them well. We observed this during our visit when people arrived at the practice. One person told us, "I'm very happy and confident going there, it's such a relief to find such understanding and caring staff to help keep me calm'.

Everybody said they felt respected by the staff and said their privacy was upheld.

People told us they felt fully involved in their treatment and were provided with sufficient information to make an informed decision about their treatment. They said their check ups were thorough and they were always provided with a copy of their treatment plan and an estimation of costs. One person told us that one of the things that the service did well was 'to speak and talk with you and not at you'.

People with restricted mobility or physical disability told us the practice accommodated them and ensured their routine check ups and treatment were carried out effectively. They said staff were attentive to their individual needs. One person said, "they always make sure I am comfortable before they start and they keep checking me throughout my treatment and offer me a rest to relax and compose myself if needs be".

Everybody confirmed they had completed a health questionnaire and at each appointment staff asked about their health and medication. One person said, "My dentist is fully aware of the medication I need for my health. They always check to make sure there have been no changes in my medical conditions at the start of every visit'.

People said they felt safe attending the practice and had no concerns about their care and welfare. Staff confirmed they had received some training in child protection. The service acknowledged they needed to further develop staff training for safeguarding adults to better equip them to deal with concerns regarding a person's wellbeing or if they observed abuse. We saw this matter was in hand.

People told us the practice was always clean and tidy and confirmed clinical staff always wore personal protective clothing such as a short sleeved uniform, gloves and eye protection. One person said, 'the staff are very well turned out. I have no issues whatsoever about the cleanliness of the practice." Staff told us they had received training in infection control and prevention to help minimise the risk of cross infection.

Quality assurance systems were in place to monitor and review the quality of the service provided. Health and safety systems were in place to make sure that people who used and worked at the practice were safe.